On December 7th, it was found out by a phone call from our customer, that messages sent through "contact form" on our corporate website have not been properly sent to us.
We have replaced the server of our corporate website at 5pm on 27th September due to system deterioration.The transmission test was successful, which was done after the replacement. However as a result, it was found that we have not been able to receive messages from our customers for more than 2 months.
Such a thing occurred not only because of the server replacement, but it has also showed our low level of the management being careless and "passive" in important "customer's voice".
"If we always look at things from the customer's point of view, everything else will fall into place."
In spite of the statement on "10 values of HUGE", we have caused inconvenience to a lot of our customers. We will reconstruct the infallible checking system so that never happens again.
We sincerely apologize to our customers whom we could not reply to, although it is stated "we will respond to you within 3 days" on the form.
All of us have been working on all emails from our customers.We promise to get back to you as soon as possible.
Enterprise HUGE Co., Ltd. President and CEO Yoshihiro Shinkawa